- How to order and what is your Payment Policy?
- How should I send photos?
- How can I tell if my photo will work?
- After I order, how does the proofing work?
- What determines a good quality photo?
- Four Panel Vertical and Horizontal price difference?
- What is Colorfast, and how long does the canvas last?
- Why is Museum Grade Canvas better for the environment?
How to order and what is your Payment Policy?
You can order a couple of different ways.
- Give us a call toll free at 1-877-767-6886 and we will walk you through it.
- Order online through our shopping cart.
Due to the custom nature of your artwork, full payment is required prior to commencing your order.
How should I send photos?
Click on the Photo Upload link and fill out the form.
By uploading photos using this method, we are able to match your order number with your photo.
Need to scan a print?
If you have an old print you want to use, let us know and we'll scan it for you. In most cases this is suitable for design work (Pop Photo, Pop Illustrated, and IPop). Depending on the quality of the original print we may be able to use it for our 'Direct to Print' service.
How can I tell if my photo will work?
Using original photos for our 'Direct to Print' service.
We have provided a sizing grid below to use as a reference before uploading your image. If your file size falls within a certain size and you're unsure whether it will provide enough resolution...just upload your photo along with your contact information, and we'll be happy to help.
Using photos for 'Pop Photo' and 'Pop Illustrated' styles.
These styles requires a photo with a file size of at least 2 MB. A file size less than 2 MB may not be suitable for this style. Every photo varies and these are just guidelines. If you have a photo with slightly less than this size and you really want to use it. Upload your photo along with your contact details and we'll be happy to help.
After I order, how does the proofing work?
Step 1
After an order is placed, and a photo is uploaded to our site, we will contact you and go through the details of your order. If you have a specific look that you are trying to acheive, send us as much information as you can. This might include a photo, a link, or someplace you saw a style that you liked. *Remember your invoice # when emailing the details about your project.
Step 2
- Your order includes 2 proofs at no charge*
Once we have connected with you to verify the details of your order, we will begin to work on your order and send you 1 proof for your approval before printing. If after the 1st proof there are some minor changes are still needed, we will send you the 2nd proof based on those instructions.
* If after the 2nd Proof - changes are needed, and depending on the amount of changes....an additional revision charge may be required. No proofs are given for original photos printed directly to media.
* If after the 2nd Proof - changes are needed, and depending on the amount of changes....an additional revision charge may be required. No proofs are given for original photos printed directly to media.
Step 3
After you have approved the proof, we will begin the final production of your project.
Our goal is to provide you with professional service and a highest quality printed portrait you will be proud of for years to come.
What determines a good quality photo?
Here is a quick checklist:
- .jpeg, .tiff - File format preferred
- 2MB - Minimum file size
- 20MB - Maximum file size
A good quality photo is one that is well lit showing detail of the subject. Soft lighting (or diffused lighting) is often the best for portraits.
With a good quality photo, you will notice a difference in image detail.
Four Panel Vertical and Horizontal price difference?
The Four Panel Vertical has more print choice when it comes to this size. Therefore the starting price starts at a lower cost.
The Four Panel Horizontal is limited to only a couple of custom sizes, therefore the starting price reveals a higher price.
What is Colorfast, and how long does the canvas last?
Colorfast is an estimated time that the colour will last. These times vary and are based on proper care of your artwork.
Here are some helpful hints on caring for your artwork:
Here are some helpful hints on caring for your artwork:
- No Direct Sunlight - even though we coat your artwork with a special UV inhibitor, avoiding direct sunlight will ensure your artwork lasts for years.
- Do not wipe with a wet cloth - Canvas is a fabric and is susceptible to humidity. It is best to wipe canvas with a duster.
Why is Museum Grade Canvas better for the environment?
We print using two different technologies, Water-based and Solvent-based. Our specially manufactured Museum Grade Canvas uses the water-based technology for printing. The ink used for this process is basically carried by water from printing machine to canvas material.
Benifits
Benifits
- Better for the environment. Uses water instead of solvent chemicals.
- Does not have the solvent odour.
- Lasts for 100+ years, and will be in your family for generations.
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